Case Study: a multinational transportation company reduces Workday ticket backlog with Jade Global's 24/7 support

Multinational Transportation Company cuts Workday ticket resolution time with Jade Global's 24/7 support

The multinational transportation company faced significant operational challenges, including high Workday ticket resolution times, a massive backlog of support requests, and a lack of 24/7 coverage. To address these issues, they partnered with Jade Global for its 24/7 Workday Application Support Service.

Jade Global implemented a dedicated 24/7 support team and a robust backlog management process, which drastically reduced ticket resolution times. The solution also provided real-time tracking of data transmissions and centralized request management. This resulted in improved operational efficiency, enhanced data management, and gave the client better visibility and control over their HR processes.