Case Study: Linksys streamlines global support and commerce with Jade Global’s Salesforce Service and Commerce Cloud implementation

Leading Supplier of Intelligent Communication Company streamlines global operations with Jade Global and $383.9M-scale Salesforce transformation

Jade Global partnered with Linksys, a leading supplier of intelligent communication hardware, to address the challenge of integrating systems and processes following a merger. The client needed to migrate Belkin's Service Cloud and Commerce Cloud data into its own Salesforce org and enhance its support and e-commerce experiences for users.

Jade Global implemented a Salesforce solution using Service and Commerce Cloud to streamline Linksys's global operations. The project resulted in unified support processes, significantly enhanced operational efficiency, and increased global consistency. This provided Linksys with a data-driven system for actionable insights and improved customer experience.

Leading Supplier of Intelligent Communication Company