Case Study: a leading data engine company elevates IT operations with Jade Global's ServiceNow ITSM implementation

Leading Data Engine Company deploys 12 service catalog items with Jade Global

A leading data engine company sought to elevate its IT operations and maximize the value of its ServiceNow platform investment. Their key challenges included streamlining request management, establishing a dependable CMDB and asset inventory, and integrating ServiceNow with their numerous existing enterprise systems. They partnered with Jade Global for a strategic ServiceNow ITSM implementation to address these needs and create a unified system of record.

Jade Global configured and deployed the core ServiceNow platform and key ITSM capabilities, including Incident, Request, and Change Management. The solution involved creating a CMDB, integrating with over ten critical enterprise tools like Jamf and Okta, and deploying a branded Employee Center portal. This implementation by Jade Global established a strong foundation for the company’s IT maturity, systematized service delivery, and enhanced the overall employee experience from day one.