Case Study: Lattice Semiconductor reduces ticket noise by 68% with Jade Global's cloud infrastructure services

Lattice Semiconductor slashes ticket noise by 68% with Jade Global

Lattice Semiconductor, an American company specializing in low-power field-programmable gate arrays, sought to upgrade its IT infrastructure to support its global expansion. They faced challenges including the need for unified management of a distributed hybrid IT environment, integrating legacy systems, and improving data management efficiency while navigating evolving tech landscapes and cybersecurity threats. They partnered with Jade Global for cloud infrastructure management services.

Jade Global implemented cost-optimized IT operations and a CMMI Level 5 matured delivery process, which enhanced infrastructure uptime and provided unified visibility. The solution included an enhanced threat management system to improve security. As a result, Jade Global helped Lattice Semiconductor slash ticket noise by 68%, significantly reducing operational downtime and boosting productivity.

Lattice Semiconductor