Case Study: Lattice Semiconductor improves service quality and customer satisfaction with Jade Global

Lattice Semiconductor improves service quality with Jade Global

Jade Global worked with Lattice Semiconductor Corporation, a prominent programmable logic device manufacturer, which faced service quality challenges. Their key vendors operated under a shared services model, leading to poor outcomes, slower decision-making, and concerns about resource allocation and executive attention from their tier 1 outsourcing partner.

Jade Global implemented a dedicated service model for Lattice, providing comprehensive remote infrastructure management, 24x7 help desk services, and application development and maintenance support. This partnership approach led to marked productivity improvements, decreased costs, and significantly improved service quality and customer satisfaction for the semiconductor company.

Lattice Semiconductor Corporation