Case Study: Inphi reduces outages and accelerates innovation with Jade Global Managed Services

Inphi reduces outages and transitions 95% of support to Jade Global

The customer, Inphi, a semiconductor company based in Delaware, required global support for its diverse business processes and enterprise applications following multiple acquisitions. Their challenges included preventing system outages and enhancing the value derived from their systems. Jade Global was engaged to provide managed services to meet these needs.

Jade Global deployed a global team of support analysts and SMEs, transitioning 95% of ongoing support within the first quarter. Their solution included implementing a problem management framework, auto ticket routing, and automation-based pre-emptive monitoring. This resulted in a significant reduction in application outages, lowered support spending, and accelerated innovation for the client.

Inphi