Case Study: Inphi Corporation achieves 20% faster ITSM processing with Jade Global

Inphi Corporation reduces ITSM processing time by 20% with Jade Global

Inphi Corporation, a US-based producer of high-speed semiconductor components, faced challenges with its internal IT ticket system. The system could not scale to meet the company's expanding needs, prompting them to seek a new solution. Partnering with Jade Global, Inphi implemented ServiceNow to create a robust IT Service Management (ITSM) system aligned with ITIL standards.

Jade Global delivered a pre-configured ServiceNow solution featuring a self-service portal, automated ticket routing, and an intuitive service catalog. This implementation significantly reduced manual work through automation and streamlined processes. The result was a 20% reduction in processing time to fulfill requests, improved user satisfaction, and a scalable platform for future expansion, with Inphi's IT director praising Jade Global as a true collaborative partner.

Inphi Corporation