Case Study: a global semiconductor manufacturer achieves zero user impact during the CrowdStrike outage with Jade Global

Global Semiconductor Manufacturer prevents downtime with Jade Global during CrowdStrike outage, achieving zero user impact

Jade Global provided IT infrastructure and security operations services to a global semiconductor manufacturer. The customer's challenge was managing the inherent risk of its critical security tools, like CrowdStrike Falcon, which required deep system access. A failure in such a tool could severely disrupt its highly sensitive fab production, engineering systems, and corporate IT functions, leading to significant revenue impact.

The solution implemented by Jade Global was a proactive, resilience-first security framework. This involved strict governance with phased rollouts for all updates, infrastructure segmentation to isolate critical systems, and pre-tested rollback procedures. During the 2024 CrowdStrike outage, Jade Global's measures resulted in zero user downtime, zero production impact, and no need for manual recovery, ensuring complete business continuity for the customer.