Case Study: Glassdoor increases annual membership renewals by 13% with Jade Global’s Salesforce CPQ implementation

Glassdoor boosts annual membership renewals by 13% with Jade Global

Glassdoor, Inc., a user-generated online jobs and career community, faced challenges with its previous Salesforce CPQ implementation as out-of-the-box functionalities did not meet its specific business requirements for its complex sales processes. This led to booking errors and difficulties managing amendments, renewals, and multi-currency support. To address this, they partnered with vendor Jade Global for a new Salesforce CPQ implementation.

Jade Global implemented a configured Salesforce CPQ solution that streamlined product bundling, established validation rules to prevent errors, and supported Glassdoor’s unique amendment and renewal flows. This resulted in a 13% increase in annual membership renewals and a more than 15% improvement in overall efficiency. Jade Global delivered a faster, more efficient sales platform that significantly enhanced productivity for Glassdoor.

Glassdoor, Inc