Case Study: Flagship Facility Services achieves 40% reduction in incidents backlog with Jade Global’s ServiceNow expansion

Flagship Facility Services reduces incident backlog by 40% with Jade Global

Flagship Facility Services, a major commercial cleaning services company, was facing challenges with its ServiceNow implementation. Out-of-the-box functionality did not meet their specific business needs, leading to complex custom development and a growing backlog of incidents. They engaged Jade Global to help expand and enhance their ServiceNow platform for enterprise-wide use beyond IT.

Jade Global re-evaluated the implementation and provided best practice recommendations. The solution delivered an improved user experience, better visibility, and a stable, scalable platform for future enhancements. As a result, Flagship Facility Services achieved a 40% reduction in its incidents backlog growth. The Jade Global team was also credited with delivering multiple projects on short deadlines, which opened up the value of the ServiceNow platform for the client.

Flagship Facility Services