Case Study: Ellie Mae achieves improved ITSM and HR service delivery with Jade Global's enhanced ServiceNow solution

Ellie Mae improves user satisfaction and cuts new-hire manual work with Jade Global

Ellie Mae, a leading cloud-based loan origination platform provider, faced challenges in its IT and HR service delivery using ServiceNow. Their processes for onboarding new employees were lengthy and manual, managers struggled to select appropriate hardware and software, and performance issues hampered workflow efficiency. To overcome these pain areas and provide better operational support, Ellie Mae partnered with Jade Global for an enhanced ServiceNow solution.

Jade Global implemented a comprehensive solution that included streamlining the new hire process to allow for multiple onboardings, automating the selection of hardware and software, and developing an Automated Test Framework for easier maintenance. The vendor also added dashboards and reports and implemented a feature for scheduling online IT appointments. As a result, Ellie Mae achieved a quicker turnaround for users, significantly improved user satisfaction, and eliminated manual work for new hire management. Jade Global's enhancements provided a more efficient and intuitive system.

Ellie Mae