Case Study: e.l.f. Cosmetics reduces manual work with ServiceNow automation from Jade Global

e.l.f. Cosmetics reduces manual work for agents with Jade Global

e.l.f. Cosmetics, an American retail cosmetics brand, faced challenges in automating its IT and HR processes using ServiceNow. Their specific problems included a lack of mobile access for submitting tickets, inefficient employee onboarding and offboarding workflows, and missing functionality for managers to delegate tasks. Jade Global was engaged to provide ServiceNow enhancements and optimizations to address these issues.

Jade Global implemented a solution by conducting detailed workshops and applying industry best practices. They built new service catalog items and automated workflows for key processes like onboarding, offboarding, and password resets. The results delivered by Jade Global included a successful implementation that reduced manual work for IT agents, improved user satisfaction, and brought more automation into the system.

e.l.f. Cosmetics