Case Study: Electronics for Imaging (EFI) streamlines Jira and ServiceNow automation with Jade Global's JadeConnect

Electronics for Imaging streamlines Jira-ServiceNow workflows with Jade Global

Electronics for Imaging, Inc. (EFI), a computer software company, faced challenges with its globally distributed teams manually managing multiple JIRA projects and integrating them with ServiceNow per ITIL best practices. They engaged vendor Jade Global to use their JadeConnect JIRA ServiceNow integration solution to automate and consolidate these processes.

Jade Global implemented a two-way automated connection between ServiceNow and Jira, which streamlined transactions and eliminated manual work for support teams. This solution provided seamless change management, allowing project details to be viewed in ServiceNow and tickets to be automatically closed in Jira with fast response times, significantly improving operational efficiency for EFI.

Electronics for Imaging, Inc. (efi)