Case Study: Cloudflare achieves global 24x7 application support with Jade Global

Cloudflare strengthens global app support with Jade Global’s 24x7 coverage

Cloudflare, Inc., an American web-infrastructure and website-security company, faced challenges with its global application support. Their existing support team could not provide 24/7 coverage to all international locations and was overly focused on NetSuite, requiring heavy internal support for other applications like Boomi and Workday. This created a dependency on specific personnel and inefficient processes.

Jade Global implemented a comprehensive support solution for Cloudflare's complete application portfolio, including NetSuite, Concur, Avalara, Coupa, and Boomi. This provided 24/7 support for global users, enabled the client's internal teams to focus on strategic projects, and moved them to a proactive support model. The solution improved knowledge management and effectively managed hosting providers to prevent deployment issues.

Cloudflare, Inc