Case Study: CallidusCloud achieves 99.9% accurate case management support with Jade Global

CallidusCloud achieves 99.9% accurate case management support with Jade Global

Jade Global was engaged by CallidusCloud, now SAP Sales Cloud, a global SaaS company, to address significant challenges in its case management and financial systems. The customer faced miscalculations in SLA tracking due to users across multiple time zones, struggled with duplicate efforts from using separate financial systems like Tally ERP for its India business, and needed integrations for new acquisitions like RevSym into their primary NetSuite system.

The solution from Jade Global involved migrating the India business to NetSuite for unified accounting compliant with both Indian and U.S. GAAP, building a connector between NetSuite and RevSym, and implementing a customized bill approval workflow. Jade also migrated historical case data to ServiceNow. These efforts enabled 99.9% accurate SLA calculations, faster bill approvals, streamlined reporting, and increased customer satisfaction through reliable case tracking and system integration.

CallidusCloud (now SAP Sales Cloud)