Case Study: Brown Advisory achieves 24/7 global Boomi support with Jade Global

Brown Advisory achieves 98%+ SLA with Jade Global for Boomi infrastructure support

Brown Advisory Incorporated, an independent investment management firm, faced challenges in providing efficient global support for its Boomi infrastructure. Their existing support could not offer round-the-clock coverage to all international locations and was overly dependent on a few key personnel. Jade Global was engaged to address these issues with a managed services solution.

Jade Global implemented a global support model with 24x5 coverage and 24x7 on-call support for critical issues, covering the complete Boomi infrastructure. They established a support process framework using ITIL and ServiceNow. The results included an offshore team enabling 24/7 support, prompt problem resolution, and an SLA achievement rate of 98% or higher, significantly improving service quality and customer satisfaction for the client.

Brown Advisory Incorporated