Case Study: American Automotive Storage Company eliminates 98% of manual order and shipment processes with Jade Global’s Salesforce ServiceMax–Oracle ERP integration

American Automotive Storage Company eliminates 98% of manual processes with Jade Global

American Automotive Storage Company faced significant inefficiencies due to a disconnect between its ServiceMax field service system and Oracle ERP. Their parts master data was inconsistent, causing frequent errors in manual sales order entry and leaving field engineers without timely shipping information for parts they ordered. To solve this, they partnered with Jade Global, who utilized the Boomi integration platform.

Jade Global implemented a Boomi-based integration that automatically synchronized parts data and sales orders between Salesforce ServiceMax and Oracle ERP. This solution eliminated 98% of the company’s manual processes for product orders, sales orders, and shipments. The automated flow ensured real-time data accuracy, immediate inventory demand visibility, and timely updates back to field service engineers.