Case Study: ACT achieves streamlined finance and procurement with Oracle Cloud ERP and Jade Global

ACT streamlines invoice cycles with Jade Global’s Oracle Cloud ERP implementation

ACT, an outsourcing services provider for contact center and back-office support, faced challenges with its legacy QuickBooks system. To achieve a more scalable and streamlined financial process, ACT partnered with Jade Global to migrate to Oracle Cloud ERP. The implementation aimed to modernize their financials and procurement operations while overcoming their internal team's lack of experience with the new cloud technology.

Jade Global implemented Oracle Cloud Financials and Procurement, migrating data from QuickBooks and integrating the new system with the bank and PBCS. The solution included implementing best practices, Intelligent Document Recognition (IDR) for invoices, and providing comprehensive user training. As a result, ACT achieved streamlined end-to-end business processes, a scalable platform for growth, and a significant reduction in invoice cycle times due to the new IDR process.

ACT - Advance Call Center Technologies