Case Study: a network intelligence provider achieves 30% lower maintenance costs with Jade Global L2/L3 Support

a major network intelligence provider cuts support costs by 30% with Jade Global

The customer, a high-tech security firm providing network intelligence solutions, faced significant budget and operational challenges. Their IT management was heavily involved in reactive day-to-day support for a complex landscape including Oracle EBS and Salesforce, while also managing a large overhead from over ten vendor contractors. To free up budget and focus for strategic cloud migration projects, they engaged vendor Jade Global for managed application services and L2/L3 support.

Jade Global implemented a comprehensive Application Management Services (AMS) solution, delivering efficient 24x7 DBA support, improved exception handling, and problem management. They streamlined processes like Order-to-Cash and created operational runbooks to reduce redundancy. This holistic support model allowed the customer's IT team to focus on strategic initiatives. The results included a 30% reduction in overall IT support and maintenance costs in the first year, equating to approximately $700,000 in savings, with ongoing productivity improvements and a 50% reduction in the support backlog.