Case Study: Riverbed eliminates human errors with Jade Global’s Intelligent Automation CoE

a global IT leader eliminates 100% of human errors with Jade Global

Riverbed, a global IT infrastructure performance company, faced significant challenges due to human errors from manually updating new SKU prices in its Oracle and CPQ systems. These errors, along with incorrect ticket routing and testing blockers, hampered operational efficiency. To address this, the company engaged Jade Global and its Intelligent Automation Center of Excellence (CoE) to implement automation solutions.

Jade Global developed a suite of automation bots, including a Price List Comparison Bot and an AI-based IT Service Ticket Routing system that used NLP to understand requests. This solution delivered a 100% elimination of human errors and a 100% reduction in production support issues for EDI transactions. Furthermore, the automation provided 24x7 operations and freed 80% of employee bandwidth from repetitive tasks, significantly upgrading Riverbed's operational efficiency.

IT Infrastructure Performance Company