Case Study: Rural Servicios Informáticos achieves improved service quality and reduced risk with IZERTIS

Rural Servicios Informáticos strengthens service monitoring in January 2023 with IZERTIS

Rural Servicios Informáticos partnered with IZERTIS to manage its service operation and technical architecture services. The customer needed to guarantee service quality, availability, and security while applying continuous improvement plans to reduce risks and ensure compliance with established service level agreements.

IZERTIS implemented a comprehensive service management model focused on governance, continuous improvement, and team synergy. This involved Kanban and Lean methodologies, daily and weekly coordination meetings, and monthly reviews with the customer. The results for the customer included a total alignment of objectives, improved communication and coordination, a significant reduction in risks, and a high degree of compliance with service level agreements, all guaranteed by IZERTIS.

Rural Servicios Informáticos