Case Study: Lantek expands its international service desk with IZERTIS and Atlassian

Lantek unifies support across 15 countries with IZERTIS for 30,000+ customers

Lantek, a globally renowned software company specializing in the metalworking sector, faced challenges in providing consistent international support as it grew. To prevent customers from receiving different treatment based on location, they partnered with IZERTIS to centralize their support activity and integrate their development and support areas for a homogeneous level of attention worldwide.

IZERTIS implemented a phased rollout of an Atlassian-based ITSM platform, including Jira Software, Jira Service Management, Confluence, and Insight. This solution provided Lantek with a global view of all activities, integrated support with business data from their CRM, and established communication mechanisms between teams. The results for Lantek included improved visibility, reduced support times, and the ability to track all international support and development activity in a single, rationalized environment.

Lantek