Case Study: Comunidad de Madrid improves public service efficiency with Izertis application maintenance and support

Comunidad De Madrid strengthens public services with IZERTIS’s CMMI Level 3 support

The Comunidad de Madrid, through its Agencia para la Administración Digital, faced the challenge of maintaining and evolving a vast portfolio of diverse applications across multiple government departments. Their key challenges included composing a highly specialized team with public sector expertise, transferring knowledge between teams, and managing systems across a wide variety of technologies. They partnered with vendor IZertis to provide technical assistance and maintenance services for these critical environments.

IZertis implemented a comprehensive solution by creating a stable, multidisciplinary team that could quickly adapt to workload peaks and provide coverage for all technological environments. The team managed the entire development lifecycle, adhering to high CMMI Level 3 quality standards and stringent service levels. As a result, the Comunidad de Madrid, via IZertis's services, can now provide its various councils and agencies with effective solutions that enhance public service delivery, with a strong emphasis on security and quality due to the high public exposure of the applications.

Comunidad De Madrid