Case Study: Vapormatt improves customer service and machine uptime with IXON Cloud

Vapormatt brings their service packages into the 4.0 era with data insights

Vapormatt, a UK-based surface finishing company, was challenged by customer demands for real-time machine performance data. They sought to transition from traditional service contracts to a data-driven model to provide better support and become a more valuable advisory partner to their customers. To meet this challenge, they partnered with IXON.

Vapormatt implemented a white-labeled version of the IXON Cloud platform, which they branded as their own Vapormatt 4.0 service. This solution provided remote access and data insights, enabling faster fault diagnosis and allowing them to advise customers on optimizing machine performance. The results for Vapormatt included a stronger customer relationship and more efficient support, while their customers benefited from increased productivity and fewer machine issues due to data-driven insights from IXON.

Vapormatt

Dom Wilcock

Head of Design and Engineering