Case Study: SEM Automazione reduces downtime with IXON Cloud

SEM Automazione helps customers to reduce downtime with remote service

SEM Automazione, a system integrator and builder of industrial automation systems, was challenged by the need to send technicians on-site to solve machine faults, which caused significant customer downtime. Seeking a way to provide faster remote service, they turned to IXON and its IIoT platform, IXON Cloud, to find a simpler alternative to a complex solution they had previously tried.

By implementing IXON's solution, SEM Automazione can now perform remote troubleshooting via secure VPN connections, resolving approximately 80% of issues without dispatching a technician. This has drastically reduced customer waiting times and machine downtime. For SEM, the IXON Cloud has resulted in substantial savings in both time and travel costs, while also providing a platform for their future predictive maintenance software, PREDICTO.

SEM Automazione

Christian Carafa

General Manager