Case Study: Kletec increases customer satisfaction with IXON remote support

Kletec increased customer satisfaction using remote access via IXON Cloud

Kletec, a provider of egg processing automation machines, faced significant challenges with their previous remote access solution when supporting international customers. Configuring devices for remote service was time-consuming, often taking an entire day, and required the difficult process of manually opening ports on customer firewalls. This inefficiency prompted their search for a better remote support solution, leading them to the vendor IXON.

By implementing the IXON Cloud platform with its IXrouter, Kletec eliminated the need to open ports and streamlined the configuration process. The solution from IXON enabled their engineers to provide fast, remote support worldwide via VNC, even accessing machine interfaces from a mobile phone. This resulted in a noticeable increase in customer satisfaction, as Kletec could now resolve issues for distant customers, like in the United States, quickly and effectively at any time of day.

Kletec

Corné Adams

Project Engineer