Case Study: Wientjens achieves smarter service and better machine insights with IXON Cloud

How data logging taught Wientjens about their machines in the field

Wientjens, a Dutch water company producing recycling equipment for textile laundries, faced the challenge of having extremely high-quality machines that rarely broke down. This longevity limited new sales and, combined with a lack of remote operational data, prevented them from offering valuable, timely services their customers initially did not want. They partnered with IXON, using the IXrouter and IXON Cloud platform to gain remote access and data logging capabilities from their machines in the field.

The IXON solution enabled Wientjens to log and analyze machine data to create new service models. This data-driven approach allowed them to offer predictive maintenance kits and tailored training at the exact moment customers needed them, adding value and creating new revenue streams. The data also revealed their machines performed even better than expected, reducing customer water and energy costs by 50% on average. IXON provided the remote access and data visualization that created a win-win for both Wientjens and their customers.

Wientjens

Kees Ruven

Project Manager