Case Study: Expert Technologies Group achieves faster remote support and new revenue with IXON

Expert Technologies sells remote access as a service

Expert Technologies Group, a provider of industrial automation systems, faced challenges with a costly and complex remote access solution that hindered customer support. This often forced their engineers to travel to customer sites. They needed a new remote access solution from a vendor like IXON to respond faster and improve customer support.

IXON provided a cloud-based remote access platform that was both easy to use and commercially attractive. The solution enabled remote diagnostics, saving significant travel time, and was offered for free during project delivery. It also facilitated the creation of data dashboards with minimal effort. As a result, Expert Technologies improved response times, increased customer satisfaction, created a new revenue stream through service contracts, and demonstrated machine performance with minimal licensing costs.

Expert Technologies Group

Paul Fletcher

Controls and Electrical Engineering - Senior Manager