Case Study: Dorset Group achieves proactive service and better process insights with IXON Cloud

Dorset Group from raw system data to optimal processes

The Dorset Group, a market leader in biomass drying systems, faced the challenge of monitoring their remote "Green Machines" to provide proactive service and gain better insights for their sales and support teams. To achieve this, they partnered with IXON, choosing to utilize the IXON Cloud platform and its API to collect and aggregate raw data from their systems.

IXON provided a platform for remote access and data monitoring. Dorset Group used the IXON API to pull system data into a SQL database, which was then visualized in Power BI. This solution enabled their service team to proactively resolve faults and allowed their sales team to demonstrate ROI to customers. As a result, IXON helped Dorset Group move from reactive to proactive service, giving them a competitive advantage through data-driven insights.

Dorset Group

Chris Lam

Data Engineer