Case Study: Cellro improves remote service and secure collaboration with IXON Cloud

Cellro takes service to the next level and underlines the importance of security

Cellro, a developer and manufacturer of robot automation, faced a challenge with their previous remote access solution as company growth led to a limited number of user accounts. Sharing accounts created security risks, and they needed a scalable system that provided individual logins and granular group permissions for both employees and dealers to enable secure collaboration.

Implementing IXON Cloud's remote access platform provided the unlimited users and cost-free user management system Cellro required. The solution allowed them to assign specific access rights, improving security and enabling efficient, simultaneous collaboration. This resulted in the ability to solve 90% of customer issues remotely, leading to faster service, happier customers, and more targeted on-site repairs when necessary.

Cellro

Dirk van Manen

Software Engineer Products