Case Study: BMO Automation resolves 90% of machine issues remotely with IXON Cloud

BMO Automation uses the IXON Cloud to provide better service

BMO Automation, a developer of automation solutions for CNC machine loading, faced the challenge of needing deeper remote insight into their machines' internal systems, beyond simple screen sharing, to provide faster and more effective customer support. They chose the IXON Cloud platform to move beyond their previous TeamViewer solution.

By implementing IXON's VPN-based remote access, BMO can now troubleshoot issues directly within a machine's robot and control systems via a web portal, eliminating the need for on-site software. This solution from IXON allows them to resolve approximately 90% of machine issues remotely, which has drastically reduced wait times, minimized unplanned downtime, and enabled more efficient, targeted service visits for their customers.

BMO Automation

Rick Kokx

Engineer