Case Study: Game Company Improves Global Multiplayer Game Experience with Ixia AppStack

Game Company Improves Global Multiplayer Game Experience with Ixia’s AppStack

Game Company, a California-based leader in online MMO entertainment with more than 5 million players, was struggling with slow support response times, duplicated bug reports, and operational challenges that made global network expansion difficult. The company needed better visibility into player environments and application performance to reduce outages and improve the overall multiplayer experience.

Ixia solved this with Ixia Visibility and AppStack, using network packet brokers plus application intelligence to automatically add granular user, device, location, OS, patch-level, and build data to monitoring and support workflows. The results included a 45% reduction in trouble ticket resolution time, a 25% reduction in operational costs, and growth from 7M to 10M active subscribers in 2016, helping Game Company increase revenue 15% to $10B.