Case Study: Mercer County, Kentucky streamlines permit management with iWorQ Permit Management Software

Mercer County cuts permit management time by 50% with iWorQ

Mercer County, Kentucky faced a challenge with outdated, paper-based permit management, relying on file cabinets and spreadsheets which made tracking projects and inter-department communication inefficient. Chief Building Official Kenny Milburn, familiar with iWorQ's Permit Management Software from prior experience, identified an opportunity to modernize their operations and transition to a cloud-based system.

iWorQ implemented its software to centralize permit entry, record-keeping, and reporting. The solution streamlined communication across departments and provided field access, allowing multiple county offices to check and confirm project details. As a result, Mercer County achieved a significant transformation from cumbersome paper processes to an efficient, unified system, with Milburn rating the experience five out of five stars and specifically praising iWorQ's customer support and the software's simplicity.

Mercer County, Kentucky