Case Study: Jackson County, Florida achieves greater efficiency with iWorQ cloud-based software

Jackson County saves time and cuts phone calls with iWorQ

Jackson County, Florida, sought to streamline operations across its community development and public works departments. They were using a legacy computerized maintenance management system (CMMS) that was difficult to maneuver, leading to inefficiencies in managing permits, planning, code enforcement, and public works. The county turned to vendor iWorQ for its cloud-based software solutions to consolidate and improve these processes.

The solution implemented was iWorQ's customizable suite of cloud-based applications, including modules for permits, planning, code enforcement, and public works. This provided a unified, user-friendly system that enabled cross-departmental visibility and a public portal for citizen engagement. The results were significant time savings and increased efficiency, reducing internal interruptions and customer phone calls. Jackson County specifically highlighted the value of iWorQ's email features and customer support, ultimately rating iWorQ five out of five stars for transforming their operations.

Jackson County, Florida