Case Study: Holladay, Utah improves citizen requests and response times with iWorQ Citizen Engagement Software

Holladay, Utah streamlines citizen requests 24/7 with iWorQ

The city of Holladay, Utah sought to improve how it handled resident requests and concerns, which were primarily managed through time-consuming phone calls and paper processes. To address this challenge, the city implemented the iWorQ Citizen Engagement Application, an addition to their existing iWorQ software.

The solution from iWorQ provided a portal for citizens to submit requests online at any time, which were then automatically routed to the correct department. This streamlined the city's workflow, eliminating duplication of effort and allowing staff to process requests, like street light outages, much more efficiently. The results included significant time savings for city staff, improved documentation and tracking of issues, faster response times to residents, and an enhanced understanding of community-wide concerns.