Case Study: City of Zephyrhills keeps citizens safe during Hurricane Ian with TextMyGov from iWorQ

City of Zephyrhills sends 70,252 emergency texts with iWorQ

The City of Zephyrhills faced the challenge of quickly and effectively communicating critical information to citizens before, during, and after Hurricane Ian. To keep people safe and informed about evacuation orders, shelter locations, and post-storm recovery, the city turned to its vendor, iWorQ, and utilized their TextMyGov texting service.

iWorQ's solution enabled the city to send targeted text alerts and updates directly to citizens' smartphones. This significantly reduced inbound calls to city staff and provided 24/7 access to information. The measurable impact was substantial, with iWorQ's TextMyGov handling 14% of the city's total texting usage during the crisis, amounting to 70,252 messages sent. The service proved vital for managing citizen needs and streamlining the cleanup and recovery process.

City of Zephyrhills