Case Study: Amherst, Virginia streamlines permits and goes paperless with iWorQ Citizen Portal

Amherst, Virginia goes paperless in 2 years with iWorQ

The customer, Amherst, Virginia, lacked an online citizen request process, relying instead on inefficient paper applications in-office. Their previous software provided poor reporting and could not return data, making it difficult to serve citizens and businesses effectively. To address this, they turned to vendor iWorQ for its suite of software applications.

iWorQ implemented its Citizen Portal, an interactive solution that allows permits, inspections, payments, and file uploads to be managed online. The vendor provided a customizable, user-friendly system accessible on any device. As a result, Amherst became largely paperless, with online requests expected to surpass in-person ones. Staff can now generate accurate reports quickly, and citizens can complete processes without visiting the office, creating a significant asset for the community.

Amherst, Virginia