Case Study: TEP Technica improves B2B parts commerce with iWeb

TEP Technica boosts mobile transactions by 72% with iWeb

TEP Technica, a wholesale distributor to the materials handling industry, faced operational friction from fragmented product data and needed a commerce platform to support its complex B2B operations. The challenge was to replatform without losing customer confidence, handling specialist catalogue depth, account-based pricing, depot stock, and technical product information for trade buyers. iWeb was engaged to deliver a solution using Adobe Commerce and Akeneo PIM.

iWeb implemented a four-month replatform, rebuilding the commerce foundation around TEP Technica's operational logic and integrating it with their Microsoft Dynamics ERP. The solution focused on structured product data governance, account buying journeys, and preserving critical stock and pricing contexts. This resulted in a 72% increase in mobile transactions and an 82% rise in mobile sessions, significantly improving the customer experience and operational efficiency for TEP Technica.

TEP Technica