Case Study: NYEs Building Supplies boosts trade ordering and admin efficiency with iWeb

NYEs Building Supplies reduces manual admin by 32% with iWeb

NYEs Building Supplies, a builders merchant, needed a new ecommerce platform to support its trade account customers, complex product catalogue, and operational systems. Their existing setup created friction for buyers who required detailed product information, account-specific pricing, and reliable multi-branch stock visibility. They partnered with vendor iWeb to build a solution using Adobe Commerce, Akeneo PIM, and Adobe Digital Experience to address these challenges.

iWeb implemented a comprehensive commerce solution integrated with the client's Epicor BisTrack ERP and other operational systems. The project focused on rebuilding the buying journey around account relationships and ensuring product data was governed effectively. The results for NYEs were significant, including a 32% reduction in manual admin time, a 61% growth in returning trade customers, and a 62% improvement in time to market for new products.

NYEs Building Supplies