Case Study: Medical College of Wisconsin reduces HR inquiries with Ivy.ai

Ivy Becomes a “Go-To” Resource for Medical College of Wisconsin Human Resources Department

The Medical College of Wisconsin's Human Resources Department was facing a significant increase in calls and emails from employees, many of which were for routine questions answered on their website. This was consuming a large portion of the staff's day, preventing them from focusing on more complex tasks. To empower employees to find answers independently and improve operational efficiency, they partnered with vendor Ivy.ai to implement the IvyQuantum chatbot.

The implementation of Ivy.ai's solution was smooth, with the vendor providing strong support and a user-friendly platform. The Ivy chatbot became a go-to resource for staff, leading to a notable reduction in calls and emails. This allowed the HR team to dedicate more time to complex inquiries. The analytics also helped identify areas for website improvement. The success has led to considerations for an enterprise-wide rollout of Ivy.ai to other departments.

Medical College of Wisconsin

Susan McIntyre

Benefits Sr. Representative