Case Study: Florida Atlantic University streamlines student support with Ivy.ai

Florida Public Research University Streamlines Financial Aid Process with AI

Florida Atlantic University needed to meet the growing demand for 24/7 student support, especially within their financial aid and finance departments. With 80% of student questions being generic, long wait times for calls and a high volume of emails were causing frustration for students and parents. The university sought a chatbot solution that could be deployed across multiple departments to provide immediate answers and improve efficiency.

The university selected Ivy.ai for its multi-department capabilities and easy implementation. The Ivy.ai chatbot dramatically reduced the need for in-person appointments by 96% and cut the average interaction time from 20 minutes on the phone to just six minutes. It also decreased inbound calls and emails by a combined 11%, answering 80% of all questions and providing 24/7 support. The success has led to plans to expand Ivy.ai's use into admissions and student orientation.

Florida Atlantic University

Ana Gagula

Associate Director of Financial Aid