Case Study: Broward College achieves $500,000+ in cost savings with Ivy.ai

Broward College - Customer Case Study

Broward College, a large institution serving over 65,000 students, faced significant challenges in providing timely support. A substantial portion of their student body are first-generation students who required additional guidance, leading to a high volume of calls and live chats that resulted in long hold times and expensive overage fees from their outsourced contact center. Seeking to reduce costs and improve service, the college turned to Ivy.ai for a solution.

By implementing Ivy.ai's chatbot and live chat platform, Broward College dramatically improved its student support. The solution successfully deflected over 30,000 calls and 60,000 live chat inquiries, leading to a combined cost savings of over $500,000. The bot also improved student engagement through features like SMS-guided flows for deadline reminders. Ivy.ai enabled the college to provide 24/7 access to information, allocate resources more efficiently, and gain valuable insights to continuously improve communication.

Broward College

Torey Brignolo

Manager Contact Center Operations