Case Study: Hancock County Library System strengthens services and long-term success with The Ivy Group

Hancock County Library System strengthens access and communications with The Ivy Group, reaching 47,632 residents

The Hancock County Library System faced challenges stemming from repeated leadership turnover, which created internal uncertainty and reduced confidence among its municipal funders. Its dedicated staff also struggled to effectively direct their enthusiasm, and an unusual funding structure complicated long-term planning. To address this, the library system engaged The Ivy Group for a strategic planning service.

The Ivy Group's solution involved multifaceted community and staff research, including surveys and collaborative planning sessions. This process identified key community needs and led to three major initiatives: restoring mobile library services, eliminating late fines, and expanding a student card sign-up campaign. The final strategic plan improved internal communication, provided a clear direction for the library's future, and established measurable results to secure funding, paving the way for greater financial security and strengthened services.

Hancock County Library System