Case Study: Fink Group achieves faster operations with iVvy

Fink Group handles higher enquiry volume with same team size using Ivvy

The Fink Group, a well-known Australian restaurant and hospitality group, faced challenges in managing events and private dining across its multiple venues. Their previous system relied on heavy manual processes for bookings, contracts, and invoicing, which was slow, error-prone, and prevented their team from scaling with growing enquiry volumes. They implemented iVvy's venue management platform to address these operational inefficiencies.

By implementing iVvy, Fink Group integrated its operations with Xero, SevenRooms, and Stripe, linking events, reservations, and payments into a single workflow. The solution introduced e-contracts and instant payment links. This resulted in faster booking confirmations, fewer payment delays, and a significant reduction in manual admin. The team at iVvy enabled Fink Group to handle a higher volume of enquiries without increasing headcount, improving both productivity and guest satisfaction.

Fink Group