Case Study: Stadtwerke München streamlines 333,000+ field service orders with IVU Traffic Technologies’ IVU.workforce

Integral Order Management for More Than 330,000 Orders Per Year

Stadtwerke München (SWM), the municipal utility serving electricity, gas, water and district heating, needed a way to manage a wide variety of field-service orders across multiple business branches. With more than 333,000 orders processed per year, SWM was looking for an integral workforce management solution to standardize planning, data collection, and documentation while improving dispatch efficiency. IVU Traffic Technologies provided IVU.workforce, including IVU.workforce.mobile, to support these needs.

IVU Traffic Technologies implemented IVU.workforce to combine dispatching, planning, and order documentation, with SAP integration for importing and exporting base data and mobile access for field workers. The solution automated order dispatch, standardized workflows across all branches, and improved data quality through secure, consistent documentation. As a result, SWM achieved more efficient electronic dispatching and better cross-branch work processes, with the system handling over 333,000 orders annually.

Stadtwerke München

Gerhard Popp

Division Manager for Measuring Services