Case Study: Zurich Public Transport (VBZ) achieves more efficient staff dispatching with IVU Traffic Technologies

Efficient Staff Dispatching and Requested Duty Planning

Zurich Public Transport (VBZ) needed to replace a custom staff-dispatching system built in the 1990s that had become technologically outdated, costly to enhance, and unable to keep up with increasingly complex duty, duty-sequence, and payroll rules. The company wanted a configurable standard solution that could improve dispatching efficiency, support requested duty planning, and provide better evaluation and reporting capabilities. IVU Traffic Technologies provided the solution with IVU.SUITE, including IVU.crew and IVU.pad.employee.

IVU Traffic Technologies implemented IVU.crew for automated personnel dispatching and rule-compliant duty planning, plus an employee portal for submitting duty and holiday requests with priority weighting. The new system integrated smoothly with existing systems and let VBZ configure its complex planning rules without programming. As a result, dispatching became more efficient, transparent, fairer, and more stable, while managers gained better overview and evaluation options.

Zurich Public Transport (VBZ)

Bruno Häfeli

Head of Driver Dispatching