Case Study: BAS Kundenservice GmbH & Co. KG achieves automated route planning and digital mobile order processing with IVU Traffic Technologies

BAS Kundenservice GmbH & Co. KG - Customer Case Study

BAS Kundenservice GmbH & Co. KG, one of Germany’s leading billing providers, needed a smarter way to dispatch field workers while meeting complex legal requirements, handling high order dynamics, and replacing semi-electronic documentation with fully digital processes. To solve this, the company turned to IVU Traffic Technologies and its IVU.workforce solution for automated route planning and mobile order processing.

IVU Traffic Technologies implemented IVU.workforce as a central planning system integrated with SAP IS-U, enabling automatic order planning, dispatch, and digital documentation via mobile end devices. The result was a highly automated workflow, with 98% of orders planned independently by the system, fewer non-revenue trips, better route optimization, improved data quality, and faster billing without media disruptions.

BAS Kundenservice GmbH & Co. KG

Sven Lewerenz

Division Manager for Measuring Services