Case Study: Digital and Physical Information Management Company saves time and money with iVision and Dell Password Manager

Self-Service Password Management Saves Time and Money

Digital and Physical Information Management Company, a global organization serving more than 80,000 customers across 300 operation centers in 25 countries, was spending too much help desk time and money resetting end-user passwords. The company turned to iVision to find a more efficient approach, evaluating self-service options to reduce the burden on its internal support team.

iVision performed a cost-benefit analysis of automated solutions and recommended Dell Password Manager as the self-service password reset platform. iVision then architected, designed, deployed, and piloted the solution, enabling employees to reset passwords on their own, reducing help desk workload, and delivering a time- and cost-saving service that also supported multiple operating systems and languages.