Case Study: Seattle Children’s Hospital achieves streamlined incident reporting and increased security visibility with iView Systems

Seattle Children’s Hospital - Customer Case Study

Seattle Children’s, a 14‑facility pediatric healthcare network serving more than 350,000 patients annually, needed to replace a limited in‑house incident reporting tool with a modern, integratable system that could provide historical reporting, advanced features, and open architecture. The organization selected iView’s iTrak incident reporting and risk‑management platform for its modular design and ability to integrate with existing security infrastructure.

iView implemented iTrak and gradually added modules (Lost & Found, Work Order, iDispatch, Anonymous Web e‑Reporting, AD single sign‑on, ad‑hoc reporting, etc.), expanded licensed users, and enabled officers to log all service calls and valet events. The iView solution delivered measurable benefits — improved situational awareness across Seattle Children’s 14 facilities, centralized investigations and reporting metrics, customizable dashboards and visualizations, and a growing, scalable platform that captures previously unreported concerns.

Seattle Children’s Hospital

Dylan Hayes

Physical Security/Technology Project Manager