Case Study: Resorts World New York achieves automated, proactive security and rapid ROI with iView Systems

Resorts World New York - Customer Case Study

Resorts World New York, a 400,000 sq. ft. gaming and entertainment complex with ~1,300 employees and 20,000 daily guests, faced persistent daily security incidents and a manual, inconsistent reporting process that wasted staff time and made investigations and reporting difficult. To modernize operations, Resorts World New York partnered with iView Systems and deployed its iTrak incident reporting & risk management platform along with iLPR license plate recognition, iPass visitor management and related modules.

iView Systems’ integrated solution centralized incident data, attached media to reports, automated searches and dispatching, and added proactive vehicle and visitor screening. The casino gained measurable efficiency — 68 hours/month saved on searches, 76 hours/month on incident reporting, 182 hours/month on dispatch, $10,133.76/year from automated trespass notifications — and realized full ROI in 4.5 months while shifting security from reactive to preventive.

Resorts World New York

Jason Arnett

Director of Surveillance